FALCON USER’S GUIDE 7 MISSION INTEGRATION AND SERVICES CONTRACTING Falcon launch services are available via direct contract with SpaceX and through certain managed procurement services. To begin your direct contract relationship with SpaceX, please contact the SpaceX Sales department. The Sales department will work with you to develop a launch services contract. MISSION MANAGEMENT To streamline communication and ensure customer satisfaction, SpaceX provides each Falcon launch services customer with a single technical point of contact from contract award through launch (Figure 7-1). Your mission manager will be responsible for coordinating mission integration analysis and documentation deliverables, planning integration meetings and reports, conducting mission-unique design reviews (as required) and coordinating all integration and test activities associated with the mission. The mission manager also coordinates all aspects of launch vehicle production, range and range safety integration, and all mission-required licensing leading up to the launch campaign. The mission manager works closely with the customer, SpaceX technical execution staff and all associated licensing agencies in order to achieve a successful mission. Customer Organization External Organizations Customer Program Mission Manager SpaceXLeadership Manager Range Safety Customer/Satellite Teams Customer Ops & Integration FAA Production & Launch Vehicle Engineering Propulsion Engineering Build & Flight Reliability Avionics Figure 7-1: Mission management organization The mission manager will work with the customer to create a spacecraft-to-launch vehicle interface control document (ICD)—the master document for a Falcon launch vehicle mission. Following signature approval of the ICD, SpaceX maintains configuration control of the document. © Space Exploration Technologies Corp. All rights reserved. 48